Contact the Department of Education Direct Loan Servicing Center at 1 800 848 0979 (TTY 1 800 848 0983) or online at www.studentloans.gov. Visit the web site or call to get loan account information, request a deferment or forbearance, download a deferment or forbearance request form, change repayment plans, make online payments, set up automatic payments, and much more.
I completed my Entrance Counseling and/or Master Promissory Note (MPN). Why is it not reflecting on my financial aid documents screen as received?
There are a number of reasons why your file may not be updated.
(1)You may not have accepted your loan awards on VISION. The Entrance Counseling loan requirement is generated on your account once you accept your awards.
(2) You may have entered incorrect information on your loan documents.
(3) You may have completed your loan documents under your parent’s login at www.studentloans.gov rather than your login.
(4) Your loans may not have been originated and transmitted to the Department of Education. The MPN requirement status does not update as received until after your loans are originated and a response is received from the Department of Education.
You may contact:
Student Loan Office
Phone: 918.495.6385 or 918.495.6368
Office hours: Monday through Friday, 9am-4pm